This week, we will explore how libraries and other information providers can ensure their communities benefit from engaging in frictionless information experiences.
Aaron Schmidt, INFO 200 instructor and library user experience consultant writes: “Every touchpoint, or place that someone can come into contact with your library or its services, is fair game for evaluating how it fits into the experience you’re giving your users.” How can we craft friendly, engaging, and useful interactions within our services and spaces? Aaron provides an engaging, in-depth look at the topic in his lecture.
- Lecture from Aaron Schmidt (Panopto Link): https://sjsu-ischool.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=74d795d8-4bf5-4be5-8169-b33d2cbff575
- Lecture Slides: Download Use Experience here.
Things to Read:
Note: Some of the articles you will be reading this term were published years ago (sometimes decades ago!) but because they are foundational pieces, and because this is a foundational class, we are assigning them so that you know the important articles in our field to which many more recent articles will refer.
- Information Services Today, Chapter 17: User Experience https://ebookcentral-proquest-com.libaccess.sjlibrary.org/lib/sjsu/reader.action?ppg=208&docID=2032756&tm=1502817382182
- Bivens-Tatum, W. (2010). Imagination, sympathy, and the user experience. Library Journal, 8. Retrieved from http://lj.libraryjournal.com/2010/11/ljarchives/imagination-sympathy-and-the-user-experience/#_
- Jo Rodger, E. (2007). What’s a library worth?. American Libraries, 38(8), 58-60. http://libaccess.sjlibrary.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=106001912&site=ehost-live&scope=site
- MacManus, R. (2012, January 29). 5 signs of a great user experience [Web log post]. readwrite. Retrieved from http://readwrite.com/2012/01/29/5_signs_of_a_great_user_experience#awesm=~ocL9VnevIGi9qB
- Schmidt, A. (2010, March 1). Learn by asking. Library Journal. Retrieved from http://lj.libraryjournal.com/2010/03/opinion/aaron-schmidt/learn-by-asking-the-user-experience/
- Schmidt, A. (2013, April 3). Putting the “you” in UX. Library Journal. Retrieved from http://lj.libraryjournal.com/2013/04/opinion/aaron-schmidt/putting-the-you-in-ux-the-user-experience/
- Schmidt, A. (2013, June 3). Focus on people, not tools. Library Journal. Retrieved from http://lj.libraryjournal.com/2013/06/opinion/aaron-schmidt/focus-on-people-not-tools-the-user-experience/
- Schmidt, A. (2015, ). Setting UX priorities. Library Journal. Retrieved from http://lj.libraryjournal.com/2015/11/opinion/aaron-schmidt/setting-ux-priorities-the-user-experience
- Wu, J., Chatfield, A., Hughes, A., Kysh, L., & Rosenbloom, M. (2014). Measuring patrons’ technology habits: An evidence-based approach to tailoring library services. Journal of the Medical Library Association, 102(2), 125-129. Retrieved from http://libaccess.sjlibrary.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=ofm&AN=95705185&site=ehost-live
Things to Explore:
- Service Safari Background and Worksheet. (n. d.). Retrieved from http://weareinflux.com/Service_Safari_Background.pdf, http://weareinflux.com/Service_Safari_Worksheet.pdf
Schmidt, A. (2010, January 15). New column launch: The user experience [Web log post]. Library Journal. Retrieved fromhttp://lj.libraryjournal.com/2010/01/opinion/aaron-schmidt/new-column-launch-the-user-experience/
– Updated by Tamara Foster on 9/30/2017