Module Seven: Introduction to User Experience


This week, we will explore how libraries and other information providers can ensure their communities benefit from engaging in frictionless information experiences.

Aaron Schmidt, INFO 200 instructor and library user experience consultant writes: “Every touchpoint, or place that someone can come into contact with your library or its services, is fair game for evaluating how it fits into the experience you’re giving your users.” How can we craft friendly, engaging, and useful interactions within our services and spaces?  Aaron provides an engaging, in-depth look at the topic in his lecture.

Things to Read:

Note: Some of the articles you will be reading this term were published years ago (sometimes decades ago!) but because they are foundational pieces, and because this is a foundational class, we are assigning them so that you know the important articles in our field to which many more recent articles will refer.

Things to Explore:


Schmidt, A. (2010, January 15). New column launch: The user experience [Web log post]. Library Journal.  Retrieved from

 – Updated by Tamara Foster on 9/30/2017