Aaron Schmidt, INFO 200 instructor and library user experience consultant writes: “Every touchpoint, or place that someone can come into contact with your library or its services, is fair game for evaluating how it fits into the experience you’re giving your users.” How can we craft friendly, engaging, and useful interactions within our services and spaces? Aaron provides an engaging, in-depth look at the topic in his lecture.
Download: Web (Captioned) | Video Podcast (mp4) | Audio Podcast (mp3)
Things to Read:
Note: Some of the articles you will be reading this term were published years ago (sometimes decades ago!) but because they are foundational pieces, and because this is a foundational class, we are assigning them so that you know the important articles in our field to which many more recent articles will refer.
Things to Explore:
Explore Extra Resources for Module Nine
Next: Module 10: Information and Misinformation